RENAULT SUBSCRIPTION

subscribe to freedom

CAPTUR

from only RM999 per month

KOLEOS

from only RM1,699 per month

CAPTUR

from only RM999 per month

KOLEOS

from only RM1,699 per month

CAPTUR

Subscribe from only
RM 999/month.
Captur features:

Two-tone exterior
Turbocharged engine with performance equivalent to 1.8L
Excellent fuel efficiency
7-inch infotainment system with connectivity and navigation
Black combination leather seats
Modular interior with sliding rear seats
Adjustable boot floor

discover the Captur

KOLEOS‏‏‎

Subscribe from only
RM 1,699/month.
Koleos features:

2.5L engine with X-Tronic CVT automatic transmission
18-inch / 19-inch alloy wheels
Hands-free power tailgate (Signature & Signature Plus only)
First class interior with Black Riviera or Sand Grey combination leather seats
Customisable ambient lighting
8.7-inch R-LINK 2 touchscreen infotainment with Apple Carplay™ & Android Auto™ ready
Electric panoramic sunroof (Signature & Signature Plus only)
Digital Video Recorder (Signature Plus only)
Aerokit (4-pieces) (Signature Plus only)

discover the Koleos

Fixed
Switch

CROSSOVER
SUV

BENEFITS OF SUBSCRIPTION

there are so many reasons subscription makes sense. here are some benefits you can enjoy.

No depreciation concerns

No down payment

No regular service cost

No long term lock-ins

Multi-model flexibility(for-switch)

No loan concerns

New car every 2-3 years(For fixed plan)

Tax savings(For company)

No cost of interest rates

You have questions, we have the answers. Here are some commonly asked questions and answers. If you need more details, chat or call us at 1800-18-8663

PLAN & VEHICLES AVAILABLE

1) Which Renault models are available for Subscription via this program?

There are currently 2 Renault models available under Renault Subscription:

-CAPTUR: stylish compact crossover with excellent fuel efficiency

-KOLEOS: premium, spacious and powerful SUV that elevates your luxury

2) I would like to test drive the vehicle before subscribing. Can I?

Yes. You can click here to request for a test drive here on our website. Details available in the test drive section.

3) Do I have to pay for road tax, service and insurance for my Subscription vehicle?

No, The regular maintenance service, insurance and road tax is covered under your rental fee for fixed and switch plans

4) What are the Plans available?

There are 3 plans available – Trial plan, Fixed plan and Switch plan. The key differences are:

FIXED		SWITCH
PRE-OWNED	NEW	BASE	PRIME
Captur or Koleos	Koleos OR Megane R.S. Trophy OR Zoe	Get the Captur and access to the Koleos & Megane R.S.	Get the Koleos, and access to the Captur, Megane R.S.
Pre-owned	Brand new	Pre-owned	Pre-owned
6 months 1, 2 or 3 years	1, 2 or 3 years	1 year plan with flexibility to cancel anytime (with 30days notice)
10,000km 20,000km mileage annually (Option to top up to 40,000km annually)		Unlimited mileage
Inclusive of service, road tax, & insurance		Inclusive of regular service, road tax, wear & tear and insurance
Wear & tear inclusive on both Captur & Koleos	Wear & tear available for top up based on mileage	Wear & tear inclusive on the Captur	Wear & tear inclusive on the Koleos

5) Is the vehicle that I receive a brand new Renault vehicle?

Yes, you will be receiving a brand new Renault vehicle when you Subscribe to the Fixed NEW Koleos.

6) Is Wear & Tear included for my subscription vehicle?

Under the Fixed plan, wear & tear parts are not included for the New Koleos, New Megane R.S. Trophy and New Renault Zoe E-Tech 100% Electric subscription plan. You can take up an optional Wear & Tear package for the New Koleos, New Megane R.S. Trophy and New Renault Zoe E-Tech 100% Electric which will cover brake pads, wiper blades, tyres, battery and alignment/balancing. However, wear & tear are included for the Fixed Pre-owned Captur 6 months, 1, 2, 3 years & Koleos 1, 2, 3 years subscription plan.

For Switch plan wear & tear is only covered on the base vehicle.

7) Am I allowed to smoke in the car?

Smoking is strictly not allowed.

VEHICLE USAGE & UNFORESEEN SITUATIONS

1) Do I need to bring the vehicle for service?

Yes, you will be given a Service Voucher and you will need to bring the vehicle in to any Autorised Renault Service Centre every 6 months / 10,000km for maintenance services.

2) Will I be charged for damaging the car?

The vehicle is covered by insurance. However, there may be some excess fees incurred during the following situations:

In the event of an accident:

An excess fee max. of up to RM990 for Captur, RM1,425 for Koleos OR RM2,470 for Megane R.S. Trophy (subject to the level of damage to the vehicle) may be imposed per incident.
- An additional excess fee of RM400 will be imposed if you are a probationary license holder and/or;
- Is below the age of twenty-one (21) years old.

Condition upon return of vehicle:

During vehicle return, we will inspect the condition of the vehicle. Please return the vehicle in good condition. Refer to the Terms & Conditions for full details.

Alternatively, you can opt for your preferred “Full Accident protection coverage” where you will not be charged for the damages in the event of accident (Depending on the selected Full protection plan)

The “Full Accident Protection Coverage” shall be opted at the time of your submission of the application under the Program. You shall not be permitted to terminate the “Full Accident Protection Coverage” after the commencement of the subscription.

Refer to the Terms & Conditions for full details.

3) Whom should I contact if the car breaks down?

You may seek assistance from our 24 hour Customer Support hotline by dialling the toll-free number of 1800-88-8663. They will be able to assist on on-site emergency support and towing assistance.

4) Where can I repair the car if I have accidentally damaged it?

All repairs must be done at authorized Renault Service Centres only.

5) How should I make the vehicle arrangement for the SWITCH vehicles?

Please request through Renault E-Store or email us at renaultsubscription@tanchonggroup.com or call us at 1800-18-8663 (Monday – Sunday, 8am – 8pm).

6) Is there any restriction on the utilization of the SWITCH vehicles?

You can start using the Renault family access 1 month after your Subscription start date. With the Base plan, you have 2 months Renault family access and can utilize the Megane R.S. for up to 2 weeks. The Prime plan, you have 2 months Renault family access and can utilize the Megane R.S. for up to 2 weeks.

Switch vehicle usage is a 14 day slots, and is subject to availability. Bookings to be made at least 14 days in advance.

7) Can I drive the vehicle outside of Malaysia?

You can drive the vehicle within Malaysia and Singapore. However, additional insurance is required for vehicles travelling to Singapore at a minimal fee. Kindly obtain Singapore access option during online submission at Renault E-Store or inform us at 1800-18-8663 (Monday – Sunday, 8am – 8pm) if you will be using your vehicle outside of Malaysia.

While for the Trial Plan, vehicles are only allowed within Malaysia only.

8) Can I use the car for race and off road activities?

These vehicles are solely for use for day-to-day on-road use only. No race and off-road usage is permitted.

9) Can I use the vehicle for ride hailing purposes?

These vehicles are for day-to-day use only. No ride hailing usage is permitted.

10) What does the insurance cover?

The Subscription Charges of the Said Vehicle is inclusive of car insurance coverage of:

unlimited liability for death or injury to third parties; and
Property damage liability up to Ringgit Malaysia Three Million (RM3,000,000.00) only on per occurrence basis.

The aforesaid insurance coverage shall only be effective provided if you or the Designated Drivers:

shall have lodged a police report on the accident; and
shall have reported the accident to TCEC,

within twenty four (24) hours from the time of the accident.

11) Which activities cannot be done with the subscribe vehicles?

Whilst under the influence of alcohol or drugs;
For any purpose for which it is not expressly designed;
To propel or tow any vehicle or other object;
To participate in any race, test or contest;
In any manner whereby the Said Vehicle will be loaded beyond its permitted capacity;
For any illegal and/or unlawful purposes;
To carry any item(s) that will discharge any unpleasant odour (e.g. pets, durians, salted fish and etc). Smoking in the Said Vehicle is also strictly prohibited. In the event of breach of this provision, you shall be liable to reimburse TCEC for all costs incurred to eliminate such odour or animal fur from the Said Vehicle; or
For sub-leasing / car rental purposes.

ELIGIBILITY & APPLICATION

1) I am interested to apply. What documents do I need to prepare?

Please prepare the following documents and email it to renault@tanchonggroup.com

Fixed & Switch plan:

Individual Subscription Malaysian Citizen	Individual Subscription Non-Malaysian Citizen	Company Subscription
Completed Renault Subscription application form through E-Store Copy of Driver’s License Copy of IC Credit card authorization form (If any) 3 months’ pay slip 3 months bank and EPF statement Signed PDPA form	Completed Renault Subscription application form through E-Store Copy of Passport Copy of valid International Driver’s License Copy of Malaysian Visa/working permit Copy of utility bill from local residence Copy of rental agreement Letter of employment Credit card authorization form 3 months bank and EPF statement Signed PDPA form	Completed Renault Subscription application form through E-Store Form 9/13 (Certified True Copy) Form 24 (Certified True Copy) Form 49 (Certified True Copy) Copy of Director’s IC Copy of authorized driver’s IC / Passport Copy of authorized driver’s license Board resolution Credit card authorization form Past 2 years financial statement (for 5 Subscriptions & above) Signed PDPA form

2) Who is eligible to apply for this program?

Renault Subscription is now open to all Malaysians citizen and Non-Malaysians citizen who have a valid driver’s license and companies.

In order to qualify for the Program, you and/or the Designated Drivers:

Must hold a valid Malaysian driving license or international driving license in the appropriate class;
Shall not have suffered or be suffering from any physical infirmity and/or defective vision or hearing which may impair your driving abilities;
Shall not have been convicted of serious traffic offences within the past five (5) years; and
Shall be aged twenty-one (21) years old and above. You shall obtain prior written consent from TCEC in the event you and/or the Designated Driver(s) is
- below the age of twenty-one (21) years old or,
- Exceeds the age of sixty-five (65) years old.

Designated Driver:-

Any wrongful use of the Subscibe Vehicle and/or breach of these Terms and Conditions by the Designated Driver shall be deemed as a breach by you, and you shall be responsible and liable towards TCEC for such wrongful use and/or breach by the Designated Driver.

3) I was told I’m not eligible for the Subscription program. Why is that?

This could be due to several factors – vehicle availability, traffic offences, criminal offences, credit standing and other factors.

TERMINATION / END OF SUBSCRIPTION

1) What if I would like to terminate my subscription?

You will need to inform us 30 days in advance via email and fill out the Cancellation Request form via: renaultsubscription@tanchonggroup.com.

2) Is there any penalties should I choose to cancel my Subscription before the contract has ended?

As the name suggested, the Fixed plan is fixed and a penalty will be incurred of up to the full sum of the unfulfilled contract value. Having said that – the contract period is for a short 6 months to 3 years only.
For Switch, it is totally flexible and you will be able to cancel at anytime without any penalties. Just give us a 30 day notification and complete the Cancellation Request form.

3) In what situations will my Subscription be terminated?

The Subscription shall automatically terminate in the event of:

defaulted on your payment;
you have not been deemed to be using the vehicle for that does not comply with the terms set forth in the terms & conditions, or
you shall have an interim order in bankruptcy proceedings made against you.

4) At the end of my Subscription, what are my options?

At the end of your Fixed or Switch subscriptions, you have three options:
1. Buy over the Renault vehicle you have been driving. The price will be offered to you at the end of the Subscription period based on the condition of the vehicle, or
2. Continue with your Subscription of a new Renault, or
3. End your Subscription

PAYMENT

1) How should I make my monthly subscription payments?

By Credit Card Auto Deduction. The monthly subscription payments will be deducted automatically from your card.

2) How can I change my credit card / payment method?

You can change your credit card details at your E-Store account directly. There will be a charge of RM1 which will be auto refunded to your card directly by IPAY88. To remove any credit card details from your E-Store account, kindly contact us at 1800-18-8663 or email to renault@tanchonggroup.com and our team will assist further.

3) Is there any tax benefits for companies if we Subscribe?

There are some tax benefits from Subscription, depending on which Renault model you opt for. The Qualifying Expenditure (QE) for private motor vehicle is has a limited amount claimable. However, with Subscription, companies will be able to claim the full tax benefit of the Subscription payment made.
Additionally, the Renault Subscription programme is designed to help customers be able to better plan and manage their ownership costs. The monthly payments include insurance, road tax, maintenance already with no downpayment needed.

4) Why does my card failed to make payments?

Please note that the bank security on debit cards is higher than credit card, hence, debit card users may experience issues during the transaction. If this happens, please contact us at 1800-18-8663 and our team will assist further.

Below are some common error code returns from the banks and the banks’ recommended actions based on each error code:-

(i) Do Not Honour/ 3D Security Failure

-Kindly call the bank and request to activate the debit card’s E-Commerce/ 3D Authentication for auto-charging function and not for one single transaction

-Once the E-Commerce/ 3D Authentication is activated, please check with the bank and ensure that the e-commerce transaction limit is set to an amount which is higher than the total monthy payable amount. Kindly note that the E-Commerce transaction limit is different from the online transfer limit. By default, the bank’s E-Commerce transaction limit is set to a lower range so customers are required to check and change that limit accordingly.

(ii) Insufficient Fund

-Please check your credit limit or balance of your debit account and ensure there are enough funds for the transactions. Kindly also check with the bank and ensure that your card’s e-commerce transaction limit is set to a higher amount than the required transaction amount. Do note that the E-Commerce transaction limit is different from the online transfer limit. By default, the bank’s E-Commerce transaction limit is set to a lower range so the customer requires to check and change that limit accordingly.

RENAULT SUBSCRIPTION

CAPTUR

KOLEOS

CAPTUR

KOLEOS

RENAULT SUBSCRIPTION

Models Available

CAPTUR

KOLEOS‏‏‎

SUBSCRIPTION PLANS

Select Your Plan

SUBSCRIPTION PLANS

Select Your Plan

CROSSOVER

CAPTUR

CAPTUR

CAPTUR

CAPTUR

CUSTOMIZE YOUR SUBSCRIPTION PLAN

CAPTUR

Colour

ADDITIONAL ADD-ONS

Mileage

Coverage

TOTAL FEE:

RM 1,399.00

CUSTOMIZE YOUR SUBSCRIPTION PLAN

CAPTUR

Colour

ADDITIONAL ADD-ONS

Mileage

Accessories

Coverage

TOTAL FEE:

RM 1,199.00

CUSTOMIZE YOUR SUBSCRIPTION PLAN

CAPTUR

Colour

ADDITIONAL ADD-ONS

Mileage

Accessories

Coverage

TOTAL FEE:

RM 999.00

SUV

KOLEOS

KOLEOS SIGNATURE

KOLEOS SIGNATURE PLUS

KOLEOS

KOLEOS

KOLEOS

KOLEOS SIGNATURE

KOLEOS SIGNATURE

KOLEOS SIGNATURE

KOLEOS SIGNATURE PLUS

KOLEOS SIGNATURE PLUS

KOLEOS SIGNATURE PLUS

CUSTOMIZE YOUR SUBSCRIPTION PLAN

KOLEOS

Colour

ADDITIONAL ADD-ONS

Mileage

Coverage

TOTAL FEE:

RM 2,599.00

CUSTOMIZE YOUR SUBSCRIPTION PLAN

KOLEOS

Colour

ADDITIONAL ADD-ONS

Mileage

Accessories

Coverage

TOTAL FEE:

RM 2,099.00

CUSTOMIZE YOUR SUBSCRIPTION PLAN

KOLEOS

Colour

ADDITIONAL ADD-ONS

Mileage

Accessories